May 3, 2011

Consumer Case Procedure Act Leading to Unintended Delays

Bangkok Post, Corporate Counsellor Column

The Consumer Case Procedure Act (CCPA), which came into effect on August 23, 2008, was heralded as a new law that would give better protection to consumers. The intention was to give consumers greater access to justice, by making the procedure for consumers to file claims more user-friendly and more efficient. In practice, however, the CCPA has had the opposite effect of actually increasing the length of time taken to handle cases. This article illustrates the problem of delays under the CCPA using two case studies as examples.

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