July 9, 2024
On July 3, 2024, the Committee on Contracts of Thailand’s Consumer Protection Board announced the Notification re: Stipulation of Cash-on-Delivery (COD) Logistics Services as a Controlled-Receipt Business under the Consumer Protection Act B.E. 2522 (1979).
The notification regulates businesses “providing goods transportation services that collect cash on delivery,” which refers to business operators responsible for transporting goods from sender (i.e., the merchant of the goods) to consumer (i.e., the purchaser of the goods) and upon delivery collects payment from the consumer either in cash or via bank transfer.
The obligations that the notification imposes on these business operators are described below.
Receipts
Business operators must prepare a receipt as evidence of payment according to the specified requirements and deliver it to the consumer immediately upon receiving payment for the goods.
The receipt must include text in Thai that is clearly visible and legible, with a font size of at least two millimeters and no more than 11 characters per inch. The text must contain essential information and conditions as specified in the notification, including:
The duration that the business operator will hold the money received from the consumer before releasing it to the sender;
The timeframe within which the consumer must notify the business operator to return the goods and request a refund;
Information about the employees who deliver the goods and collect payment from consumers;
The name of the person authorized to issue the receipt;
Details about the parcel specifying the nature of the goods, including the name, type, kind, characteristics, size, weight, quantity, color, volume or capacity, and price of the goods; and
A statement that the consumer has the right to reject the delivered goods or receive a refund.
The receipt also must not contain any statement prohibited by the notification. Examples include:
Text stipulating that business operators and senders will not issue refunds;
Statements prohibiting consumers from exchanging or